Care Coordinator

Are you passionate about making a meaningful impact in women’s mental health care? Here's your chance to be a vital part of FamilyWell's mission to enhance access to high-quality, equitable, and affordable mental health services for pregnant, postpartum, and menopausal individuals across the U.S.

Background:

FamilyWell Health is an AI-enabled mental health start-up dedicated to solving the women’s mental health crisis by seamlessly embedding high quality, equitable, & affordable mental health care into OB/Gyn practices. FamilyWell provides comprehensive virtual mental health services designed specifically for integration into OB/Gyn and Family Medicine practices utilizing the psychiatric collaborative care model. FamilyWell’s virtual care team model delivers evidence-based coaching, therapy, care coordination, and psychiatric services with specialized expertise in perinatal mental health and perimenopause/menopause. For more information: familywellhealth.com.

Role:

The Care Coordinator (CC) is a core member of the collaborative care team working under the supervision of a Care Manager. This role focuses on supporting low and medium acuity patients within OB/Gyn clinics, managing patient documentation and follow-up workflows, as well as ensuring high engagement and satisfaction. The Care Coordinator will also track patient outcomes and report patient updates in both the OB/Gyn clinic EHR and internal FamilyWell EHR.

Reports To: Care Manager

Compensation: 1099 contractor, hourly rate depends on candidate’s background and experience level.

Location: Remote

Key Responsibilities:

Patient Engagement:

• Serve as the initial point of contact for referred patients, facilitating enrollment through intake completion.
• Communicate with patients through various channels (text, phone, video) to facilitate enrollment, program engagement, provide reminders, and follow up on care.

Care Coordination and Documentation:

• Send mental health screenings, reminders, and follow-up on results.
• Update patient records in Electronic Health Records (EHRs) and communicate care plans to the clinic providers.
• Maintain a collaborative care registry provided by FamilyWell to track patient follow-up and clinical outcomes.
• Prepare and submit monthly patient progress reports in the EHR.
• Escalate clinical concerns to Care Manager.

Reporting and Collaboration:

• Compose, prepare, and communicate timely patient and provider responses to questions.
• Report directly to the Care Manager and provide regular updates on patient engagement and clinical outcomes.

Qualifications

Education:

• Required: Bachelor’s degree in nursing, social work, psychology OR formalized training in mental health
• Clinical licensure not required for this role

Skills:

• Strong understanding of women’s mental health conditions, treatments, and community resources.
• Excellent communication, organizational, and problem-solving skills.
• Comfortability with managing a large caseload of patients.
• Ability to engage and educate patients in a compassionate and supportive manner.
• Data entry experience.
• Proficiency in using EHR systems and maintaining accurate patient records.
• Proficiency in using Google Suite.

Key Competencies:

• Empathy and Compassion: Ability to understand and support the unique challenges of pregnant/ postpartum patients and patients experiencing menopause.
• Engagement Skills: Proficient in maintaining patient engagement and satisfaction with the program.
• Communication: Strong verbal and written communication skills for effective patient interactions.
• Organizational Skills: Ability to manage patient records, track outcomes, and ensure timely follow-up.
• Cultural Sensitivity: Respectful of diverse backgrounds and experiences, particularly in a perinatal and menopause context.
• Adaptability: We’re a fast growing company, constantly looking to make improvements as we go. Our team is scrappy, resilient, and always iterating to make our program even better for our patients.