About Tin Can

Here at Tin Can, we’re working to give kids the social independence we had growing up—without smartphones. We’ve built a remix of the classic home phone we had when we were young, but on a totally private network and with a bunch of added safety functionality (plus some fun surprise features in the pipeline).

We’re building a bold, authentic, nostalgic, and kinda quirky brand that resonates with folks who want something simpler & better for their kids than the tech-infused lives we’re currently living (and who have a sense of humor about it). And now, as we prepare to scale our flagship product to tens of thousands of households, we’re looking two Customer Experience Specialists to make every interaction with Tin Can feel like a warm hug and a high-five.

The Role

This is no ordinary support job. You'll be laying the groundwork for how we talk to, care for, and cheer on the amazing families who choose to trust us with their kids' communication.

Reporting to our Head of Customer Experience & Community Growth (who, yes, still remembers their childhood landline number), you’ll be the friendly face (well—text and voice!) of Tin Can. Whether it’s troubleshooting a hiccup, answering a question, or just making someone’s day, you’ll help set the tone for what kind, thoughtful, and human-centered support feels like.

And because we believe that customer experience is about more than tickets, you’ll also help shape community, connection, and trust with every message you send.

Key Responsibilities

You’ll help our customers feel heard, supported, and delighted from day one. Here’s what you’ll do:

• Own our support inboxes (email, text, Instagram DMs, and the occasional phone call from a curious grandparent). Respond with warmth, clarity, and lightning-speed kindness.

• Keep our KPIs in tip-top shape, like average first response time and CSAT—but also help us define what great support really looks like in a mission-driven, family-first company.

• Write and maintain our response templates so they sound like Tin Can: human, helpful, and never robotic.

• Help organize our tagging system to track trends, spot product bugs, and share smart insights with the team

• Be the voice of the customer—helping product, ops, and marketing teams understand what families are really saying

• Make it feel personal: whether it's solving a problem or celebrating a kid's first solo call, you're making moments happen every day that customers (or potential customers!) will remember

A Day in the Life

• Most of your day will be spent in our inboxes—being a calm, kind, and capable presence for our customers.

• You might be helping a parent activate a new device, updating a shipping status, or gently explaining why a dog can’t be added to the contact list (yet).

• You’ll also support a few daily manual workflows, and over time, help us automate the stuff that shouldn’t require a human touch.

• You’ll work closely with our whole team—we’re tiny and tight-knit—so whether something’s broken, confusing, or delightful, we want to hear about it.

What We’re Looking For

We’re not hung up on resumes—we care more about voice, empathy, and a knack for solving problems with curiosity and excitement.
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You might be perfect for this role if:

• You’re a phenomenal writer—clear, warm, and friendly (with a great understanding of when to infuse humor into an interaction!)

• You have experience helping people (whether at a retail counter, call center, or even camp counselor gig)

• You’re organized, thoughtful, and calm under pressure

• You’re a self-starter who loves building things from scratch—and maybe even making them fun

• You’re curious and down to learn new tools (Front, Instagram, G-Suite, Slack, Notion)

• You’re not afraid to say, “I don’t know, but I’ll find out.”

• Bonus: You still remember what your childhood phone looked like ;)

Why Join Tin Can?

• Mission: We’re on a quest to give kids a more analog childhood—one with real conversations, real connection, and way less screen time. No doomscrolling, data mining, or dopamine traps—just a simpler, better way for kids to stay in touch. This is a rare chance to be a part of building something that truly matters—reshaping the way kids connect in a world that desperately needs it.

• Real impact: Your work will directly shape the way customers feel cared for by Tin Can.

• Startup magic: We're early, we're scrappy, and we get to build things the right way, fast!

• Small team, big support: We're five people who really like working together—and we can't wait to add a sixth.

• Creative freedom: Got a better way to do something? Try it. No red tape, no weird corporate layers.